How Our Legal Terms Actually Work
dewa02 operates under terms designed to be readable, not buried. When you create an account and link a wallet — whether DANA, OVO, or GoPay — you enter into a binding agreement that covers how your funds move, how your data is handled, and what actions
-
1
can result in account review or suspension. We enforce these terms consistently across all account types. Eligibility to use this platform depends entirely on your local law and the region you access from; we do not guarantee availability in every area of Indonesia. Any transaction you
-
2
initiate through a linked e-wallet is subject to both our platform terms and the wallet provider's own conditions — so if your OVO or GoPay account has a transfer limit set by the provider, that limit applies regardless of our deposit settings. Your account belongs to
-
3
you and only you; sharing credentials, using proxy services, or creating duplicate accounts each constitute a breach. Breaches can result in account restriction, fund hold pending review, or permanent closure. We keep a record of account actions for the period required by our internal audit obligations.
-
4
If you believe a term has been applied to your account in error, you can raise a dispute through our support channel — disputes are reviewed within our standard response window.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.