Reference

How dewa02 Handles Your Personal Information

When you open an account and connect your DANA, OVO, or GoPay wallet, you share certain personal details with us — and we take that responsibility seriously.

Account data protectionWallet privacy: DANA, OVO, GoPayClear data retention rulesYour right to access or deleteIndonesia-region coverage

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HOW WE PROTECT IT

Data Handling, Cookies, Security and Retention

We apply SSL encryption across every connection between your device and our platform — this covers account login, wallet linking, and any page where personal data is transmitted. Cookies are used to keep your session active and to remember preferences like your preferred lobby language. You can adjust cookie settings through your browser at any time, though disabling certain cookies may affect how the account dashboard loads. We retain your account data for as long as your account remains active and for a further period required by applicable financial and anti-fraud obligations.

SSL Encryption Every login, wallet link, and data transfer runs over SSL. Your DANA, OVO, and GoPay connection details are never passed in plain text across our network.

Cookie Controls Session cookies keep your account active between pages. You manage cookie preferences in your browser settings — we do not use cookies to share your data with advertisers.

Retention and Deletion Active account data is kept while your account is open. After closure, a legal hold period may apply before full deletion — we will confirm the timeline when you submit a request.

Access Controls Only staff with a verified operational need — account verification, fraud review, support resolution — can access your personal records. Access is logged and reviewed periodically.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our account support team is the right place to start. You can reach us through live chat inside your account dashboard, by email at our privacy contact address, or through the in-app support form available on both Android and iOS. When you raise a data request, we will acknowledge it and respond within the timeframe required under applicable rules — we do not leave data requests sitting unanswered.

Team online

Live Account Chat

Open the chat widget inside your account dashboard. Identify your request as a privacy or data query so it routes to the right team without delay.

Email Privacy Request

Send your data access or deletion request by email. Include the phone number or e-wallet ID linked to your account so we can verify your identity quickly.

In-App Support Form

Use the support form in the mobile app on Android or iOS. Select the data privacy category from the dropdown so your request is logged and tracked correctly.

What We Collect and Why It Matters

dewa02 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect the details you provide directly — your name, email address, phone number, and the e-wallet identifier you link (whether that is a DANA account number, an OVO phone number, or a GoPay-linked mobile ID). We also collect technical data automatically: your

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device type, browser version, IP address, and session timestamps. This technical layer helps us detect unauthorised login attempts and flag unusual account activity before it becomes a problem. Payment data is handled through the relevant wallet rails — we do not store your full DANA, OVO,
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or GoPay credentials on our servers; only a tokenised reference is retained so your withdrawals can be processed without re-entering sensitive details every time. Usage data — the pages you visit, the games you open, the sessions you run — is collected in aggregate to improve
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how the lobby works. We do not sell this data to third parties for marketing. Access to your personal records is restricted to staff roles that require it for account verification, fraud review, or support resolution. Availability of specific data rights depends on local law and
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the eligible region from which you access the platform.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy

Below are the questions we hear most often about how personal data works on dewa02. If your question is not covered here, the privacy contact paths in the support section above are the fastest route to a direct answer.

We collect your name, email, phone number, and the e-wallet ID you link — DANA, OVO, or GoPay. Device type, IP address and session data are also collected automatically for security purposes.

No. We store only a tokenised reference to your wallet. Your full credentials stay with the wallet provider and are never saved on our servers in a readable form.

Yes. Submit a data access request via live chat or email, including the phone number or wallet ID on your account. We will verify your identity and provide your data within the applicable response period.

Send a deletion request through live chat, email, or the in-app support form. Note that a legal hold period may delay full deletion if financial or fraud-prevention obligations apply to your account.

We do not sell or share your personal data with third parties for advertising. Data sharing is limited to service providers who help us operate the platform, under strict contractual confidentiality terms.

Data is retained for the period required by applicable financial and anti-fraud rules after account closure. The exact duration depends on local law and the eligible region from which you access the platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ AccountRegister

How dewa02 Handles Your Personal Information

Data Handling, Cookies, Security and Retention

Reach Us About Your Privacy Rights

Live Account Chat

Email Privacy Request

In-App Support Form

Common Questions About Your Privacy

01 What personal data does dewa02 collect when I register?

02 Does dewa02 store my full DANA, OVO, or GoPay account credentials?

03 Can I request a copy of all the data dewa02 holds on me?

04 How do I ask dewa02 to delete my personal data?

05 Does dewa02 share my data with third parties for advertising?

06 How long does dewa02 keep my account data after I close my account?

Privacy Policy

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